It’s normal for the polyethylene finish to differ depending on the month or year of manufacture. Sometimes we change the finish to make the spa less slippery, or when resurfacing the mold, the finish may vary slightly. This is normal. Each mold is unique and certain components, such as the waterfall or valves, may change depending on our supply and the improvements made during the year.
The pro rata is the period of time the consumer used the spa (from the delivery date)
For example
5 years = 60 months
Spa received on April 1, 2022, replacement of the spa following a problem in April 2024.
2 years of use = 24 months
Purchase cost: $5 000 before taxes
$5 000 / 60 months = $83.33
Prorated usage: $83.33 x 24 months = $2 000
Therefore, there is a pro rata of $2 000 to pay to have a new spa.
The spa cover is never included in a spa exchange.
We made a list of things to do for the FEELING HERE, for ORION HERE and for SPARTAN HERE.
You will need to install the waterfall when you receive your spa. DOWNLOAD THE GUIDE HERE.
The spa cartridge needs to be remove and the garden hose must be inserted into the opening. This will make it easier for your pump to start by releasing air from the water.
If your spa shows DR, DY, or LF codes during start up, it is likely that air is present in the lines, preventing water from flowing through them. Here’s how to remove the air from those lines. DOWNLOAD THE GUIDE HERE.
To improve the energy performance, we suggest adding Roxul Rockwool insulation to all three sides of the spa. For Feeling and Spartan spas, you’ll need to add between 1 and 2 bags. For Orion spas, you’ll need at least 2 bags. Roxul Rockwool insulation is available from all good hardware stores.
Like all spas in the business, the maximum temperature reaches 40 degrees.
DOWNLOAD THE GUIDE HERE for info on how to change your filter cycle and your water heating modes. For the Feeling Spa, you must DOWNLOAD THE GUIDE HERE.
The most common error codes have been listed for the Orion and Spartan spas (DOWNLOAD THE GUIDE HERE) and for the Feeling (DOWNLOAD THE GUIDE HERE).
Warm water and a soft brush or cloth can be used to clean the inner and outer surfaces. Thoroughly rinse the detergent before you fill up the spa. Avoid using cleaners that contain harsh abrasives or rubbing and buffing compounds. They can cause permanent damages to the surfaces of your spa. Please ensure that the spa is filled according to the instructions in the Installation and Quick start up Guide of the user’s manual.
Yes, our spas are easy to move. You can transport them with a small trailer, or just put them in the box of a pick up truck. With a weigh between 300 and 340 pounds our spa models can be moved easily from the house to the cottage.
Yes, our spas are isolated and can be used all four seasons (12 months per year).
It’s important to hire a professional to close your spa during winter to avoid damage caused by improper procedures. DOWNLOAD THE GUIDE HERE.
Your spa conducts an automatic water temperature check every 30 minutes for duration of 1 minute, with the aim of enhancing the temperature in the event of a drop. The heater will shut off when your pump hits high speed if you’re using a 120 V power source. If the temperature that you have previously set has decreased during usage, it is possible that the heater may not automatically activate when you switch from high to low speed of your pump. You can turn the heater back on by decreasing your set temperature by one degree below the current one and waiting for the display to stop flashing. Upon stopping, raise the set temperature back to its original setting. The heater should be restarted in one minute.
You can save money on electricity consumption by using the InnovaFlow Eco-Energy Saver system in our spas, which means your heater will be much less solicited. It’s always good to save money!
Depending on usage, you should drain and refill your spa every one to three months, depending on how often you use it. You should also replace the filter cartridge and wipe down the spa as necessary. Always have a replacement filter cartridge on hand.
We have prepared some documents to help you locate it easily: click here for the FEELING, here for ORION or here for SPARTAN.
You can purchase a new cartridge, your spa’s filter element, from your local spa retailer. If the original cartridge is not in stock, check the availability of the equivalents listed in this file.
It is recommended to utilize Bromine, lithium, or biguanide. The use of chlorine may result in the warranty being cancelled.
To prevent the accumulation of significant concentrations of disinfectant in a single location and to avoid discoloration of the spa we suggest using Bromine in a float diffuser.
The following documents contain all of our basic spa part codes: FEELING PARTS, ORION PARTS and SPARTAN PARTS.
If the drain valve is damaged, it can easily be replaced. DOWNLOAD THE GUIDE HERE. Remember to drain the spa and change the water once every one (1) to three (3) months, depending on your use.
The waterfall body can be easily replaced. DOWNLOAD THE GUIDE HERE.
If your GFCI outlet is defective, you can change only the housing. DOWNLOAD THE GUIDE HERE.
A copy of the user guide can be downloaded: FEELING HERE, ORION HERE and SPARTAN HERE.
Pür Spas continues to provide service for your spa even after your warranty has expired. You can contact us for any question.
No, our warranty doesn’t cover damage that happens when you use it for business or in unusual ways.
By following the procedure available here, you can easily turn on only the lights of your in-store spa demo.
